Shipping & Returns
Shipping
All purchases made from ZeBou.Co™ will be processed and shipped within 2 to 4 business days if accepted by Zebou.Co™ and upon receipt of payment at ZeBou.Co™ (www.zebou.co) and in stock, unless other specified. We will make every effort to get your order out quickly. All purchases made from ZeBou.Co™ during weekends will be processed the following business day. During the dates of our trade shows and holidays, shipping times may vary.
Shipments are by US postal services which is our preferred method of shipment. We will ship by those methods unless other specified. Shipping available by U.S. Postal Service: First class mail 1 to 5 business days, priority mail 1 to 3 business days, or priority mail express 1 to 2 business days. Shipping will include postal fees. Insurance for the value of the shipment is optional.
INTERNATIONAL SHIPPING
International shipments will be sent by priority mail. Because international shipping rates vary, before placing an order please email info@zebou.co with contact information, including your name, email address, and the bill to and ship-to address. We will then send an email confirming pricing info before placing the order. Once an international order has been processed and charged to your credit card, no "cancellations" or "returns" will be accepted.
PAYMENTS
Payment is accepted via PayPal or credit card. You can opt to pay using your credit card via PayPal rather than needing to have an account. Payments made via PayPal are secure and at no time will your credit card details be disclosed. Note that if you pay via a PayPal account that has insufficient funds, then an e-cheque will be generated. These generally take several days to clear and as per PayPal's instructions, we will be unable to ship your order until the funds have cleared into ZeBou.Co™'s account.
CREDIT CARD CHARGEBACKS
Our company name is ZeBou.Co™ and the amount charged to your credit card will be noted as from ZeBou.Co™. We will send you one invoice copy of your order, to keep for your records. If we are notified by Paypal, that you have failed to recognize the credit card charge and refused it; we may be forced to charge you an additional $20.00, for all the necessary forms and labor involved in proving this charge; just as if it was a returned check. Please keep your invoices and match them with the amount. We request you email us first with any questions, regarding your charge.
RETURNS AND EXCHANGES
All orders are checked twice for accuracy and quality. Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such products are returned in their original condition. Returns by prior authorization only with a Return Merchandise Authorization (RMA) number will be accepted. To obtain a Return Merchandise Authorization (RMA) please email our customer service department at info@zebou.co. All returns must include a Return Merchandise Authorization (RMA) number, a copy of the invoice, and an explanation of the return. Returns must be made within 14 days of the shipping date, or the return/exchange is invalid. In other words, your return must be postmarked within 14 days of the original postmark. All Custom t-shirt sales are final. Please adhere to this policy as unfortunately, WE CANNOT MAKE ANY EXCEPTIONS! Thank you for being so cooperative!
A 20% restocking fee of the total price will be charged and will be deducted from the refund. Shipping costs, such as postage and insurance, and any special-order fees, will not be reimbursed. We cannot accept jewelry that has been worn, or damaged. No returns on international orders.
It's best practice to return any merchandise to ZeBou.Co™ using a trackable carrier. You may return using USPS but realize that the return shipping is the sole responsibility of the customer, and no refunds will be given for undelivered, lost, or stolen returns. There are no exceptions.
You will receive a confirmation e-mail once the piece is received, and all other return/exchange obligations have been met.
All refunds will be sent electronically via the method of payment. To receive your return made via PayPal, you must register completely for a PayPal Account, which is FREE! This is the easiest and simplest way to receive refunds because you never have to leave your house!
After mailing your merchandise to ZeBou.Co™, register for a PayPal account (www.paypal.com/) as soon as possible. Enter an accurate and current email address. Unless you complete this process, we will be unable to transfer your refund to you, and your refund will be delayed. Refunds are transferred directly into your personal PayPal account after ZeBou.Co™ is received by us and all other obligations are met.
(After you've registered for your PayPal account) To receive your refund, go online to the PayPal website (www.paypal.com), and enter your password, which takes you to your account. Then click withdraw to initiate sending your refund money into your personal bank account. Follow the PayPal withdrawal instructions. It's that easy!
You will receive a PayPal notification via e-mail that you have made this transaction, and your money will be transferred into your bank account within 3 business days. This electronic PayPal process is used because it is simple, free, and very convenient!
CLAIMS
If the shipment is damaged upon receipt, please file a claim with the carrier and immediately arrange for an inspection in the same box in which your order was packed. Then notify us. All claims must be made within 3 days of receipt of shipment.